Overview

Few hosting providers take responsibility for anything beyond the OS. Fewer still extend their management into the application layer. But we do. Why? Because we leave no stone unturned to deliver our promise of fully comprehensive support.

  • Above and Beyond

    We’re different to other hosting providers. We'll work closely with you, going above and beyond to provide complex solutions - as well as taking our management right into the application layer.
  • Keeping Track

    We hold a client ‘run book’ centrally on our system. As a result our support engineers will be trained on the specifics of your solution and can hit the ground running whenever you need support.
  • Expert Support

    All our engineers are highly qualified third line technicians, not help desk operatives. This ensures they have the skills and experience to deliver genuinely valuable support when it’s needed.
  • Digging Deeper

    SQL slow query log and DTrace etc - tools which can help us pinpoint exactly where the bottlenecks are in the application - unique to SmartOS and therefore EveryCity in the UK.
  • Nagios

    Our monitoring system, Nagios, is capable of monitoring beyond system resources into the application layer. We can therefore receive alerts relating to the health of your application, not just the infrastructure. This means that, 24/7/365, if your application crashes, we can spot this and take steps to get it running again.

Management and Support

We function as an extension of your business; our small team is on hand for support 24/7, 365 days a year.

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    Proactive Not Reactive

    Prevention is better than cure. If something goes wrong, we'll be the first to know about it – and most of the time we’ll fix the problem before you're even aware of it.

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    Extra Resource and Space Management

    Running out of space? No problem. We'll automatically increase it for you exactly when you need it, so your service is always ticking along as it should be. No midnight calls necessary and no extra charge.

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    Support Across the Board

    We'll stay on top of all aspects of your system, fully managing your network infrastructure, hardware, OS and all critical applications – so you don't have to.

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    Expert Teams

    Our technical account managers are all third line engineers who are on hand to provide comprehensive, expert advice and support for technical and non-technical staff alike on a 24/7 basis.

We get to ... find elegant solutions to our client's complex problems. Riccardo Pietri, EveryCity Cloud Engineer
Learn more about our expert support

Technology

Best of breed, enterprise class technology lies at the heart of what we do. It’s responsible for our unparalleled network uptime of 100%.

  • Data Centre

    • Our data centre serves London’s highest security banks and trading exchanges
    • It boasts a record of 100% uptime over seven years
    • It’s certified to ISO 270001
  • Network and Infrastructure

    • Over the last two years, our network can claim 100% uptime
    • We run at 10 gigabytes, the fastest available at Enterprise level
    • With no single point of failure our systems are highly robust
  • Security

    • We provide a secure private network and firewalling as standard
    • Tailored security solutions to meet even the most stringent compliance requirements
    • All data stored in the UK is covered: we’re data protection registered and comply fully with the EU data protection laws
  • Cloud Platform

    • We run our cloud on SmartOS, the world’s most advanced operating system
    • SmartOS includes ZFS, the world's most advanced filesystem for unparalleled data integrity, performance and reliability
    • The Service Management Framework (SMF) maintains the life-cycle of all services on the server, making SmartOS essentially ‘self-healing’
  • Backups and Recovery

    • We take hourly local snapshots and daily off-site backups
    • All data is stored to disc, enabled with high-speed ‘Fast-Restore’
    • We provide instant roll-back to snap shots
  • Software Stacks

    • We support all major languages, stacks, frameworks and environments - however you work, we can support it
    • We’ll always fix any security holes we come across without you having to ask
    • Performance tuning and optimisation come as standard, including SQL queries

Thinking About Moving?

Managed Migrations

We know moving is a big deal. That’s why we offer a managed migration service, project managing every aspect to ensure a seamless transition. Read more about it here.

  • Zero Downtime

    We guarantee uninterrupted service and absolutely no data loss when you move.

  • A Seamless Transition

    We’ll work closely with your team to ensure your transition is as streamlined as possible.

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