The thing I love about working at EveryCity is the team all love what we do. We get to work with the latest cool technologies, and find elegant solutions to our client's complex problems. Riccardo Pietri, EveryCity Cloud Engineer

Support

At EveryCity you won’t find huge call centres and disinterested staff. We provide you with a truly bespoke service; one that’s personalised, flexible and collaborative – but most of all, effective. We pride ourselves on rarely saying ‘No’, we’ll work until we find a solution to any problem you face.

Unlike some other hosting providers, we’re not interested in just keeping you online, you’ll be supported on every level. We’re focused on far more than CPU, operating systems, servers and firewalls – in short, we’re more than the sum of our technology.

Above and Beyond

We function as an extension of your business; our small team is on hand for support 24/7, 365 days a year.

  • Expert Teams

    Our technical account managers are all third line engineers who are on hand to provide comprehensive, expert advice and support for technical and non-technical staff alike on a 24/7 basis.

  • Extra Resource and Space Management

    Running out of space? No problem. We'll automatically increase it for you exactly when you need it, so your service is always ticking along as it should be. No midnight calls necessary and no extra charge.

  • Proactive Not Reactive

    Prevention is better than cure. If something goes wrong, we'll be the first to know about it – and most of the time we’ll fix the problem before you're even aware of it.

  • Support Across the Board

    We'll stay on top of all aspects of your system, fully managing your network infrastructure, hardware, OS and all critical applications – so you don't have to.

Application Management

Few hosting providers take responsibility for anything beyond the OS. Fewer still extend their management into the application layer. But we do. Why? Because we leave no stone unturned to deliver our promise of fully comprehensive support.

That Extra Mile

We’re different to other hosting providers. We’ll work closely with you, going the extra mile to provide complex solutions – as well as taking our management right into the application layer.

Personal Service

We don't operate 1st, 2nd and 3rd line tiers + account management - instead, we hire experienced senior engineers who can immediately assist you with any queries you may have. This ensures you don't waste unnecessary time re-explaining your issue to multiple people.

Latest Technologies

We hire engineers with a passion for technology and a desire to learn. That way, our engineers are always able to advise you on the most current and effective ways of configuring and managing your systems.

DevOps Enabled

We are advocates of DevOps practices, enabling you to work faster and more efficiently. We can help with the implementation of key systems such as automated deployment and continuous integration.

Thinking About Moving?

Managed Migrations

We know moving is a big deal. That’s why we offer a managed migration service, project managing every aspect to ensure a seamless transition. Read more about it here.

  • Zero Downtime

    We guarantee uninterrupted service and absolutely no data loss when you move.

  • A Seamless Transition

    We’ll work closely with your team to ensure your transition is as streamlined as possible.

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